Skip to main content
Community ResourcesHealth/Safety

Comprehensive Resource Guide from OHA

By July 22, 2020No Comments

Oregon Employment Department has launched a new online form for Pandemic Unemployment Assistance (PUA) initial claims and weekly certifications. People who have filed weekly claims via PDF and who have not yet received payment are encouraged to re-file their weekly certifications through this new online claim form. People can continue submitting their initial application and weekly certifications by PDF upload, mail, fax or phone if they wish. These will take longer to process than the online claim form. In addition to the new form, our new informational site, has answers to frequently asked PUA questions. This is another step in our ongoing commitment to provide Oregonians who need to have their claims processed with a better customer service experience by using automated and faster ways to process claims.

CRF reminder – local governments have until Thursday to submit CRF reimbursement for the period March 1 to June 30. The League of Oregon Cities page has a good summary of the process:

The resource guide below from Oregon Health Authority has lots of links to information on topics ranging from tips for avoiding coronavirus transmission (in multiple languages) to mental health resources to information on “public charge” issues.


COVID-19 Community Engagement Resource Document


Under “Quick Links” you will find links to common sites for COVID information

Below the Quick Links, here is how to find the resources you are looking for:

  • Click to the left of the numbered section you would to expand
  • In many sections, you can expand titles to expand the resources further
  • If you have any trouble finding what you are looking for, contact:

Quick Links:

  • Center for Disease and Control Prevention Coronavirus Info



1.             COVID-19 Virus Information and Resources

What is COVID-19? Multiple Languages

COVID-19 General Information, Multiple Sources

  • COVID-19 Cases by Zip Code


2.             COVID-19 Virus Prevention and Protection

COVID-19 Prevention Tips: OHA 2311

  • English

  • Russian

  • Arabic

  • Hmong

  • Somali

  • Korean

  • Simplified Chinese

  • Spanish

  • Vietnamese

  • Traditional Chinese

Stop the Spread of COVID-19 Video: (Multiple Languages Available)

Stay Home, Save Lives: OHA 2311A (Multiple Languages Available)

  • Traditional Chinese

  • Chuukese

  • Marshallese

  • Arabic

  • Hmong

  • Somali

  • Korean

  • Simplified Chinese

  • Spanish

  • Vietnamese

COVID-19 Grocery Shopping: OHA 2311B

  • English

  • Russian

  • Chuukese

  • Marshallese

  • Arabic

  • Hmong

  • Somali

  • Korean

  • Simplified Chinese

  • Spanish

Advice for Returning International Travelers

3.             Reopening Resources



4.             Personal Protective Equipment

Mask and Face Covering Guidance for Business, Transit, and the Public (Multiple Languages Available)

Face Coverings: Access for CBOs and Other Resources

  • HHS Partnership Center Information and Order Form

Statewide Face Covering Requirements: Guidance, Resources, and FAQs

Frequently Asked Questions about Face Coverings
Prepared for OHA Community Partner Calls on July 1, 2020

Face Covering Requirements


Exemptions to Face Covering Requirements

§  Do you have to have proof of a disability or medical condition to allow someone to enter a business without a face covering, or can you take their word for it?
  • Requiring proof of a disability, such as a doctor’s note, would be a violation of state and federal public accommodations laws regarding people with disabilities.
  • Oregon’s public accommodations laws make it unlawful to make any distinction, discrimination or restriction because a customer or patron is an individual with a disability. This provision is to be construed to the fullest extent possible with the Americans with Disabilities Act.
  • You don’t have to have proof and should not ask for proof of a disability.
  • But having a disability does not mean that you get an exemption from the face covering requirement. A place of public accommodation (like a business) should make accommodations so that the goods or services are available to the person.
  • Private businesses must make reasonable modifications for persons with disabilities who cannot wear a face mask in public places. Reasonable modifications might include:
    • Allowing a person to wear a scarf, loose face covering, or full face shield instead of a face mask;
    • Allowing customers to place orders online or by phone for curbside pick-up or no-contact delivery; or
    • Offering appointments by video or phone.
    • Decisions on requests for accommodation should be decided in a timely manner.


§  Are people of color not required to wear a face covering in some counties where this has been mandated?
  • The face coverings requirement applies to everyone regardless of race. There are currently no exemptions to the Governor’s mask requirements because of a person’s race, color, or national origin.
  • It remains a violation of Oregon’s public accommodations law for a place of public accommodation to discriminate against an individual because of their race, color, religion, sex, sexual orientation, national origin, marital status or age.


Language Access for Complaints

  • Are the phone line and website for submitting complaints to BOLI and OSHA available in Spanish or other languages besides English?
    • People may contact Oregon Occupational Safety and Health Administration (OSHA) to report hazards in their workplace.
    • People may contact the Bureau of Labor and Industries (BOLI) to report potential civil rights violations in the workplace or public places.
    • BOLI’s phone number is 971-673-0761. Reception staff provide services in English and Spanish. Other languages needs may be met by way of language line interpretive services.
    • To report a hazard in the workplace, you may use the Oregon OSHA online complaint form in English or in

Returning to Work

§  What protections exist for vulnerable individuals (and those who care for them) so that they are not forced to return to work in positions where they may be exposed to COVID? How can they assert this defense against losing unemployment benefits?

The State of Oregon Employment Department (OED) has indicated that as long as a workplace can follow social distancing guidelines issued by government or public health officials, and a specific situation allowing benefits does not apply, an individual is considered able to work. Choosing not to return to work would affect their unemployment benefit eligibility.


§  Is it legal to require that employees be tested for COVID before they return to work when it hasn’t been recommended by public health (e.g., in the setting of an outbreak)?

Under EEOC guidance, The ADA requires that any mandatory medical test of employees be “job related and consistent with business necessity.” Applying this standard to the current circumstances of the COVID-19 pandemic, employers may take steps to determine if employees entering the workplace have COVID-19 because an individual with the virus will pose a direct threat to the health of others. Therefore, an employer may choose to administer COVID-19 testing to employees before they enter the workplace to determine if they have the virus.


Where to Get Face Coverings

  • Where can people get free masks?
    • 211 has resources on free masks
    • Some local groups are offering free cloth face coverings. Check with your local community groups for resources in your area.
    • The retailer DHVANI has offered to provide a free reusable face covering to anyone who wants one.
    • Many big box retailers carry masks (not free but may be a source for purchase).
    • Organizations or service agencies may speak with their county emergency manager if they are unable to obtain face coverings through their usual suppliers.


5.             COVID-19 Oregon General Community Resources  

6.             Public Charge Information

Public Charge and the COVID-19 Emergency (Multiple Languages)

Public Charge FAQ and other information

7.             Community Engagement Resources

  • Weekly Wednesday Webinars:
    • English Informational Webinars: 1:00pm-2:00pm.


Registration Link:

  • Central Coast and Southwest Oregon: 1:00pm-1:45pm

Registration Link:

  • Northwest Oregon: 2:00pm-3:00pm

Registration Link:


8.             COVID-19 Information for Specific Communities

OHA Guidance Documents:

Food Security and Farmworker Safety Program Assistance:


9.             Mental Health and Wellness

Senior Loneliness Line

Staying Connected while Physically Distancing (multiple languages)

10.       Contact Tracing

11.       Connect with Oregon Health Authority



12.       Behavioral and Mental Health Resources

General Resources

  • Oregon Health Authority COVID-19 Page

In the Behavioral Health accordion under “Community Resources by Topic”

  • Trauma-Informed Oregon: Holding virtual office hours and have a multitude of resources on their website about responding to tragedies

Oregon and other Phone/Online Resources

Children, Youth, and Young Adults

  • Mental Health and Social Support for Students and Families

  • Oregon Family Support Network: Support, advocacy, and training for families parenting youth with behavioral health challenges. or call 503-363-8068.

  • Reach Out Oregon Parent Warmline: Live 1:1 support for parents. Staffed by family support specialists who have experience parenting youth with significant behavioral health challenges. or call 833-732-2467.

  • Youth ERA: Virtual drop in, support groups, and 1:1 peer support for young people. or

  • The Trevor Project: Support of LGBTQ youth ages 13-24.

24/7 at 1-866-488-7386, texting 678-678 or chat online at

  • Lines for Life: All of our crisis lines are operating as usual: or 1-800-273-8255

  • Oregon Youth Line: 21 or younger and want support for any problem, big or small. Teens available to help daily from 4-10pm PST. Off-hour calls answered by Lines for Life

1-877-968-8491 or text teen2teen to 839863 ,

See this tip sheet written to youth about getting help. or call 503-230-8009 (PLEASE NOTE: the NAMI National helpline, 1-800-950-NAMI, is not taking live calls; voicemails will be returned within 24 to 48 hours.)



Resources for Healthcare Professionals, First Responders, and Direct Service Providers


Resources for Youth and Young Adults:

  • Basic Rights Oregon: Policy, education and advocacy organization.
  • Youth ERA: Statewide youth peer support organization that currently provides virtual drop-in centers, virtual one-on-one meetings, virtual group meetups and peer support on Twitch.
  • Youth Line: (a service of Lines for Life): A teen-to-teen crisis and helpline.
  • Call: 877-968-8491, Text: teen2teen to 839863
  • Young Adult Hub Sites (Lane, Jackson, Deschutes, Multnomah, Clackamas and Washington County): Mental health programs designed to engage marginalized and disconnected young adults.
  • The Living Room (Clackamas County): Local programming and resources for LGBTQ+ youth and their allies.
  • Trans*Ponder (Eugene): Provides local support, resources and education for the trans/gender diverse community and its allies.
  • Sexual & Gender Minority Youth Resource Center (SMYRC) (Portland): Provides safe, supervised, harassment free space for sexual and gender minority youth ages 13-23.
  • Brave Space (Portland): Facilitates access to expert and knowledgeable providers for transgender and non-binary children, youth, adult and their families, including Letters for Medical Care.
  • The Trevor Project: Leading national organization providing crisis intervention and suicide prevention services to LGBTQ young people under 25.
  • Trevor Lifeline: 1-866-488-7386
  • Trans Lifeline: Grassroots hotline offering direct emotional and financial support to trans people in crisis- for the trans community, by the trans community.
  • Trans Lifeline Hotline: 877-565-8860
  • Gender Spectrum: Resources to create gender sensitive and inclusive environments for all children and teens (has parent and caregiver specific resources).
  • PFLAG (Parents and Friends of Lesbians and Gays): Chapter based organization for LGBTQ+ people, their parent and families and allies. Resources for families and caregivers.


Resources for Children


Access to Technology

  • Most major mobile phone carriers have signed on to the Keep Americans Connected Pledge and will:
    • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
    • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.


Comcast Internet Essentials program expanded


  • org’s offer locator tool is up to date on all new internet service provider commitments in light of demands from the outbreak. Anyone can visit and click on the red banner at the top to search for offers exclusive to their area. The algorithm eliminates having to determine if a particular provider is in a given market. All that is needed to find low-cost internet offers is a zip code and responses to eligibility questions to further narrow down active offers.

Resources for Parents

  • National Alliance for Mentally Ill (NAMI) – Multnomah’s Parent Support Group is now available online! Open to any parents or caregivers of children/adolescents with mental health and behavioral barriers. Join us: Wednesdays, 4:00 PM- 5:30 PM Please contact Dana at 503-501-2367 with questions and to register.


Training Opportunities

  • iLearn Courses from Oregon Health Authority

Get iLearnOregon support for non-state employee accounts


OHA Materials: Accessibility Statement and Contact Info

Everyone has a right to know about and use Oregon Health Authority (OHA) programs and services. OHA provides free help.  Some examples of the free help OHA can provide are:

  • Sign language and spoken language interpreters
  • Written materials in other languages
  • Braille
  • Large print
  • Audio and other formats

If you need help or have questions, please contact: The Community Engagement Team at 971-334-0661, 711 TTY.

Close Menu